- Covid-19 Update - We are following all Government Guidelines. All passengers must wear a face covering while travelling on our vehicles, unless there is a medical exemption, or they are under 11yrs. All of our vehicles have hand sanitiser at the entrance point of the vehicle for customer use. From the 17th May 2021, private hire transport vehicles can make use of 100% of forward facing seats, however, passengers may be required to sit in allocated seat groupings should different social bubbles be travelling together. Please allow the driver to disembark before you board the vehicle. Should you be travelling with different social bubbles, please conform to social distancing requirements whilst waiting to board the vehicle, and load to the rear of the vehicle first when boarding. Please allow the driver to disembark before you do, and unload from the front of the vehicle first. Any luggage being taken on a journey will need to be loaded into and out of the vehicle by the passengers. Please be sure to take any rubbish with you, including disposable masks. We require a name and contact number for all of our bookings, but this will also be used should it be needed for the purpose of the NHS Track and Trace System. All vehicles have an enhanced cleaning regime in place and are cleaned in between every journey, including all touch points, seats, and floors, using Ultra AX (which passes BSEN 14476 and is effective against Coronavirus).
- A non-refundable deposit will be needed upon booking to secure the booking of any vehicle
- Payment of the balance must be made in full 7 days prior to the booking date
- Preferred method of payment is Bank Transfer, but we do also accept Paypal or Card, or Cash (to the office by appointment only)
- If a particular vehicle is required (eg, vehicle with boot, party bus, etc), this must be stipulated upon booking, and may incur and additional cost. If it is not agreed upon booking, then it cannot be guaranteed
- We cannot be responsible for any unforeseen circumstances (weather, breakdowns, etc) that cause the booking to be unable to be carried out/completed. In the event of a breakdown, every effort shall be made to either fix the problem to continue the journey, replace the vehicle with the next most similar available, or to transfer the booking to another company. If it is not possible for us to replace/transfer then a full refund will be given
- Please do not ask the driver to exceed the maximum amount of passengers for the vehicle - it is illegal for them to do so and the driver is within his/her rights to terminate travel for the whole party should you ask him to exceed the vehicle's limit
- Smoking is not permitted inside the vehicle - this includes e-cigarettes. The right to terminate the hire is reserved should any person or persons participate in any illegal substances along with the relevant authorities being notified
- There is to be no drink or food in the vehicle unless otherwise agreed with the driver or when the booking was made (driver’s decision is final, and may over-ride any prior agreement made)
- It is a legal requirement that all passengers in forward facing seats must wear seatbelts. There should be no standing while the vehicle is in motion, unless the vehicle in use has standing capacity
- Please respect your driver and the vehicle. Abusive or dangerous behaviour will not be tolerated and the driver is within his/her rights to terminate the journey at any point
- The driver is within his/her rights to refuse any person he/she deems unfit to travel in the vehicle
- At least 24hours notice must be given should any of the booking details change, and it will be dependant on other work whether these changes are possible
- Pick up times must be strictly adhered to due to affecting other bookings. The driver is within his/her rights to leave after a short courtesy wait (15mins) if the times are not adhered to
- Any variation to the agreed pick up/drop off points or increase in hire time (such as waiting time) will incur an additional charge to be paid to the driver before the vehicle continues. Any variation is dependant on further bookings and is at the driver’s discretion (driver’s decision is final)
- We cannot be responsible for any personal possessions left in the vehicles
- £60 Soilage charge for any sickness or spillages is payable immediately to the driver and is the responsibility of the hirer named. This will incur interest should it not be paid immediately
- Any damages caused to the vehicle or it’s contents will be charged at the retail cost of repair, along with any loss of earnings incurred should that vehicle have to remain off the road for any period of time – these costs are the responsibility of the hirer
- Any additional charges incurred not paid for at the time in cash will be the responsibility of the named hirer to settle with us no later than 48 hours after the booking
- Anyone under the age of 18 must be accompanied by an adult to travel, unless otherwise agreed upon booking
- Any Party Bus bookings made are only guaranteed a Party Bus on the outward journey. For the safety of all passengers, if the driver deems the passengers heavily intoxicated on the return journey, there will be no loud music or flashing lights of any kind
- The named hirer is responsible for making sure that these terms and conditions are adhered to by all persons travelling and there will be no refunds given if the terms and conditions are broken
- By agreeing to proceed with booking, the named hirer confirms they agree to all of the above terms and conditions
